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User & Desktop Support

Imara’s proactive approach to Managed Services constantly refines your core infrastructure to minimize the need for desktop support. At the same time, we utilize enterprise-class computer support tools to support employee productivity efficiently and effectively.

Help Desk services provide computer support, troubleshooting, and issue resolution during normal office hours via telephone support, remote utilities, or onsite support. Our help desk services address your employees’ needs directly and immediately.

Imara delivers a full range of helpdesk/desktop support:
  • Remote or onsite diagnostic and solution identification
  • New computer set-up, configurations and upgrades
  • E-mail configuration and support
  • Software updates and maintenance
  • Hardware and software installation, configuration and upgrades
  • Internet connectivity issues
  • General maintenance and repairs
  • Crisis resolution
  • Virus control and removal

Learn More

If you would like more information about Imara’s helpdesk/desktop support, click here to schedule a consultation or call us at 877-349-4697.

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